Delivery Policy

When will my order be given to cargo?

The orders you place until 14:00 on weekdays begin to be prepared during the day. The orders placed afterward start to be prepared the next day and are delivered to the cargo at the end.

Orders placed on Saturday and Sunday, public holidays will be delivered to the cargo on the next delivery day.

Where can I track the status of my orders?

After placing your order, all your processes, such as your order confirmation and the cargo tracking number, are sent to you both via e-mail and via text message to your registered mobile phone. If you wish, after logging in as a member, you can follow all the processes related to your order from your member account section.

Where can I track the cargo status?

With your cargo tracking number sent to you via e-mail or text message, you can use the "Where is my Cargo?" on www.romtekexport.com. You can follow all the processes of your cargo through the section.

What should I do if the incoming cargo is damaged?

Damaged cargoes should not be received and a report should be made by the cargo authority. If the authorized person is of the opinion that the package is not damaged, the customer has the right to open the cargo there and check that the products were delivered undamaged and to request that the situation be determined with a report. After the cargo is received by the Buyer, it is deemed that the shipping company has fully fulfilled its duty. If the cargo is not accepted and a report is kept, the situation should be reported to Romtek Export Customer Services as soon as possible with the copy of the report remaining with the Buyer. Our Customer Service will take immediate action to resolve the issue.